1. Introduction

Key Innovation Consultants Ltd. ("KIC", "we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• Visit our website;
• Contact us by email, telephone or via our website;
• Engage us for consultancy or advisory services;
• Subscribe to newsletters or marketing communications;
• Interact with us through LinkedIn or other professional networking platforms.

We process personal information in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and other applicable UK data protection laws. 

2. Data Controller

The data controller responsible for your personal information is: Dr Neil Campbell

Key Innovation Consultants Ltd
Registered in England and Wales
Company Number: 16920775

Registered Office:
1 THE BRIARS, WATERBERRY DRIVE, WATERLOOVILLE, HAMPSHIRE PO7 7YH, UNITED KINGDOM

Email: info@keyinnovationconsultants.com

If you have any questions regarding this Privacy Policy or our use of your personal data, please contact us using the details above.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide

• Name
• Company name
• Job title
• Email address
• Telephone number
• Postal address
• Information contained within enquiries, emails, proposals or project discussions

Business Information

Where relevant to consultancy services:

• Project information
• Innovation, technology or commercial requirements
• Supplier or partner details
• Contractual information

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referral source
• Pages viewed
• Time spent on the website
• General website usage statistics

Marketing Information

• Communication preferences
• Records of marketing consent where applicable
• Interaction with newsletters or marketing emails

4. How We Use Your Information

We use personal data for the following purposes:

Delivering Consultancy Services

To:

• Respond to enquiries
• Prepare proposals and quotations
• Deliver innovation, technology and commercial advisory services
• Manage projects and client relationships

Business Administration

To:

• Manage contracts
• Issue invoices and receive payments
• Maintain business records
• Comply with legal obligations

Website Management

To:

• Operate and improve our website
• Monitor website performance
• Understand visitor usage patterns
• Protect website security

Marketing and Business Development

To:

• Share relevant industry insights
• Send newsletters and updates
• Inform contacts about services and events
• Maintain professional business relationships

We only send marketing communications where permitted by law and you may opt out at any time.

5. Lawful Bases for Processing

Under UK GDPR, we process personal data on one or more of the following lawful bases:

Contract

Processing is necessary to perform a contract with you or to take steps before entering into a contract.

Legitimate Interests

Processing is necessary for our legitimate interests, including:

• Operating and growing our consultancy business;
• Managing client and supplier relationships;
• Website administration and security;
• Networking and business development;
• Marketing relevant professional services.

We balance these interests against your rights and freedoms.

Legal Obligation

Processing is necessary to comply with legal, regulatory, taxation or accounting requirements.

Consent

Where required by law, we will obtain your consent before processing personal information. You may withdraw consent at any time.

6. Who We Share Information With

We may share personal information with trusted third parties where necessary, including:

• Professional advisers
• Accountants and auditors
• IT service providers
• Cloud hosting providers
• CRM and email systems
• Website analytics providers
• Regulatory authorities where required by law

We require all third parties to respect the security and confidentiality of personal information.

We do not sell personal data.

7. International Data Transfers

Some service providers may process personal data outside the United Kingdom.

Where personal information is transferred internationally, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations;
• International Data Transfer Agreements (IDTAs); or
• Other legally recognised safeguards.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

Typical retention periods may include:

Data Type

Retention Period

Client project records - Up to 7 years

Financial records - Up to 7 years

Marketing records - Until consent is withdrawn or no longer required

Website analytics data - As configured within analytics systems

Where data is no longer required, it will be securely deleted or anonymised.

9. Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Disclosure
• Alteration
• Destruction

These measures include secure cloud services, access controls, password protection and regular security reviews.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data;
• Correct inaccurate personal data;
• Request deletion of your personal data;
• Restrict processing;
• Object to processing;
• Request transfer of your personal data;
• Withdraw consent where consent is relied upon.

To exercise any of these rights, please contact us using the details provided above.

11. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

12. Cookies

Our website uses cookies and similar technologies to improve user experience, analyse website traffic and support website functionality.

For further information on the cookies we use and how to manage your preferences, please see our Cookie Policy.

13. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy notices before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated revision date.